Technical Help:

Recommended Browsers and Settings:

Microsoft Internet Explorer 5.1/Netscape Navigator 7.0
The Mathew Jewelers site is optimized for Microsoft Internet Explorer 5.0 and higher & Netscape Navigator 7.0 and higher. However, we have made sure users of IE 5.0 and higher and Netscape 6.2 and higher can also access and utilize the Mathew Jewelers site.

Flash 6 Enabled
Mathew Jewelers' uses the Flash 6 player to assist our users. The image thumbnails are relatively small in order to keep the download time to a minimum. However, be sure to click the thumbnails for a larger detailed image.

Browser Security
Mathew Jewelers handles your information securely. We limit personnel access to our servers and expect our personnel to adhere to high standards of ethics and integrity in performing their jobs and conducting the business and affairs of Mathew Jewelers.

Web TV
WebTV is designed to work with specialized Internet browsers. Although these browsers are intended to be compatible with most standard Internet protocols, it is possible that specific versions of JavaScript may not be recognized.

America Online
If you are having trouble navigating the Mathew Jewelers web site, you may have an outdated browser, or version of AOL. You may either upgrade your version of AOL, or, after you connect to the Internet through AOL, you may open up either Microsoft Internet Explorer 5.0 or higher, or Netscape Navigator 6.2 or higher, and use these to navigate the Mathew Jewelers web site.


Error Messages:

We are sorry, but your session has timed out or we are experiencing technical difficulties.

Either you have been idle for 60 minutes or the Mathew Jewelers Web server has been reset. You can continue to your last successfully completed transaction by following the link on the page.

Host unavailable
This error usually occurs when the host server is down. You can try to access the site again by clicking the Reload button.

Network connection was refused by the server or too many connections - try again later
These errors usually indicate that our server is too busy to handle more traffic. You can try the site again by clicking the Reload button, or wait until a later time.

Please send all technical inquiries to:mathew@zoominternet.net



 
 


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